Warranty Policy

At Qtenboard, we are committed to delivering reliable, high-quality commercial display solutions. All Qtenboard products undergo strict quality control before shipment. In the rare event that a manufacturing defect occurs, we provide warranty support in accordance with the policy below.

Warranty Coverage

Qtenboard products are covered by a standard one (1) year limited warranty, starting from the date of delivery.

This warranty covers:

• Manufacturing defects in materials or workmanship
• Hardware failures under normal use conditions

During the warranty period, Qtenboard will, at its discretion, provide repair, replacement, or equivalent solution for the defective product or component.

What Is Not Covered

The warranty does not cover issues resulting from:

• Improper installation, misuse, or abuse
• Unauthorized modification or repair
• Accidental damage, impact, or liquid ingress
• Normal wear and tear
• Damage caused by power surges, unstable voltage, or external factors

Warranty Claim Process

If you believe your product has a manufacturing defect, please contact us via email with the following information:

• Product model and serial number
• Description of the issue
• Clear photos or videos showing the defect

Our support team will review your request and provide further instructions.

Shipping & Logistics

Shipping costs, customs fees, and related logistics for warranty handling are not automatically covered and will be handled case by case.

Please contact our support team to confirm specific arrangements before shipping any product.

Contact Information

For warranty claims or technical support, please contact:

📧 Email: info@qtenboard.asia

Our team will respond as soon as possible to assist you.